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DPM 2007: Protection group creation error 31008

Originally published 7 comments

After deploying the DPM agent on Windows Server 2003, you may see the following error when creating a new protection group in the wizard.

2008-01-16_151647

Read Knowledge Base article 940349 and install the VSS patch.

7 comments

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  1. Wilfredo

    I have the same issue with Windows Server 2003 x64 Storage Server, but I installed the VSS patch and continue with the problem. Let me know if is necesary to install this patch in the Servers that have the agent installed?

  2. Jake

    Yes you need to install the patch on all the servers that have the agent installed.

  3. Justo Liz

    I have the same issue with Windows Server 2003 x64 Storage Server, but I installed the VSS patch on DPM Server and the server the have the client installed and continue with the problem

  4. Guy Umblio

    Make sure you refresh the clients in the Manage tab after you apply the patch and reboot the target server. DPM server only checks the servers every 30 minutes so after you install it it may not see that it's patched for a while.

  5. yoss

    In my case, I'm using a virtual machine.
    but got similiar issue, my SQL server has been installed with KB940349-v3-x86 and had restarted many times.Do we need additional patch ?

  6. darkdante

    i did the same like voss and installed the patch, but still get the same error (31008). any ideas?

  7. Duc Minh Nguyen

    I am facing the error 31008. From what we have found from Google, the solution is hotfix KB940349. We installed it in all of our server: Sharepoint server, DPM server... However, the issue still exists.
    We are tired of this bug. What else do we need to solve it?